Knowledge Base

 

Knowledge is power. Improve your self-service and empower your teams’ thanks to a well-structured knowledge base. 

Knowledge management in the organization has never been easier! A secure, central knowledge base in the organization that allows you to easily share information in no time.

Knowledge base

A consolidated database of all articles and solutions

Mint Service Desk allows you to collect, analyze, store and share knowledge and information with and across your organization. Automatic knowledge search facilitates the creation of incidents and solving all previously known problems. Users can express their opinions and expand the database. The solution includes built-in workflows for approving articles in the knowledge base.

Exchange and solidify knowledge in your organization

  • Provide users with knowledge-rich articles to give solutions, workarounds, and FAQs. Ensure the quality of the knowledge base content with a streamlined approval mechanism.
  • Equip employees with simple and quick access to the most important information for the organization. 
  • Introduce advanced keyword search to enable end users and IT staff to quickly find relevant information.
  • Find out what information is crucial for your teams. The statistics section allows you to analyze activity, including what content, categories or authors are the most popular.
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