Knowledge is one of the most important resources that any organization can have. Without the knowledge of employees, and the information and data a company has access to, any organization would struggle to achieve its objectives.
For anyone that might not be aware the ITIL framework has been updated to make it more relevant to the digital age we now live in, and to shift itself away from IT to embrace a more holistic way of working.
With Mint Service Desk’s problem management software you have access to a sophisticated known error database where you can record every problem record and it’s available workaround. This allows staff to easily identify the fix when an incident comes in and they can even link the incident to the existing problem record.