Change Management

Implement changes to your organization in a controlled manner. Stabilize your IT services, make them reliable and predictable, adapt them to evolving business needs. Eliminate unauthorized and failed changes.

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Enable change while minimizing disruptions

  • Establish procedures for managing change requests in an efficient manner
  • Set up change types, roles, statuses to manage change cycle
  • Strengthen traceability – track root cause of problems, related actions, and all assets and incidents in between
  • Link CIs with change requests to keep track of CIs affected

CAB and change approval to meet required visibility

  • Create a Change Advisory Board and create approvals based on roles
  • Send and receive automated change requests notifications on pending requests via email with a simple sign-offs to multiple levels of succession
  • Strengthen traceability – trView tasks and changes added automatically to the Change Calendar
  • Monitor the changes during implementation and refer to the change management calendar for easy planning

Change History

  • Provide a convenient reference point with a detailed record of previous requests and paths
  • Facilitate improvement by providing historical data, past insights, asset and incident information

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