This section includes the roles and rights definition that you will later assign to users. After you click on “Agent Rights” the “Roles” screen will be displayed, you will see the list of all the roles already defined.

Each role includes the access that a user can have for tickets and assets, this means that in order to give access to queues or asset categories and other elements you can to assign them to a role and then the role to a user.

First you need to create the “Name” of the role so click on the “Add new value” button and the system will display “Add Role” screen, just type the name and save. MINT Service Desk sends you back to the main “Roles” page with the list of roles, now you have to edit the role you just created in order to edit rights and permissions you want to assign to the role. Click on the “Edit” button and the “Edit Role” screen will be displayed, “Categories”, “Attributes”, “Queues” and “Ticket Attributes” will be displayed, each one include checkboxes to define the rights, check one or all of the displayed checkboxes like: “Create”, “Read”, “Update” and “Delete”. Once you finish all the rights you want to assign to that role just save the changes.