ASSETS

CATEGORIES

In order to start configuring your structure of the Asset Management in Mint Service Desk you need to configure your “Categories” that are the main classes that will contain “Attributes” and “Groups of Attributes”. Based on your business needs (using the button “Add new category”) you can create categories and child categories. Just type the name, use the buttons “Expand all” and “Collapse all” show or hide all categories and child categories. You will see the options “Add attributes to category”, “Add template to category” and “Edit category name”. On the “Add attributes to category” section you will find the drag and drop section where you need to add “Attributes” or “Attribute Groups” to your category in order to have the fields you need on your asset creation. From out of the box, MINT Service Desk includes the categories “Mobiles”, “Computers” and “Software”.

ATRIBUTE GROUPS

Like on the ticket section, “Attribute Groups” is a functionality were you can join some attributes in a group to use it in different categories, “Attributes” that based on its nature it makes sense to be together always and that can be helpful in different “Categories”. To configure “Attribute Groups” just click on “Add new value” and then type the “Name”, “Description”, select the Attributes (previously configured) from the list and save the changes.

ATRIBUTES

In the Asset Management part of MINT Service Desk, “attributes” are the fields that you will use to add detailed information (depending on the category) of your asset like: “Serial Number”, “Brand” or “Model” or any attribute that helps you to manage your assets and adds value to the business.

Once you click on “Attributes” a list will be displayed, you will see the attributes related to the “Categories” configured out of the box like; “Software”, “Hardware”, “Mobiles and “Computers”, you can edit them or create new ones. Click on “Add new value”, write a “Name” and “Description”, “Type” and “Multivalue” option. The available types are “Geolocation”, “Dynamic Type”, “DateScope” and “NumScope”.

  • Geolocation - allows you to define locations by the latitude and longitude.

  • DateScope - allows you to create a date range like: “date from” and “day to”.

  • NumScope - allows you to choose a value based on “min value” and “max value” and the “step”.

  • Dynamic Type - allows you to create many different types of fields, based on three different types: “Regex”, “Dictionary” and “Category Relation”.

With the type “Regex” you can choose one of the regexes defined and then while filling the value it has to match regular expression defined in selected regex.

The option “Dictionary” refers to the dictionaries configured before in the proper section.

With “Category Relation” you can create an attribute and relate it with a category, this means that while defining a value for this attribute you can pick one of the instances from the selected category.

ASSET MANAGER

All the assets in the system are managed here, you will find the list of all your assets, you can create new assets, you can edit them and assign them to a user. If you want to create a new asset just clit on “Add new value” and the “Create Asset” screen will be displayed (See “New Asset” section).

You can also edit an existing asset from the list, click on the “Edit” button on the right side of the asset you want to change and you will see the details of the asset, change the values you want and save the changes. Finally you can delete assets too, on the right side you will find the “Delete” button, click on the asset you want to delete, also you can perform multiple action selecting more than one asset on the left side of the asset names, check the ones you want to select.