LOGGER

The last section used by administrator of MINT Service Desk. It's very useful because it gives you all of the information and activity details required to track any issue.

All activity in MINT Service Desk is saved in log files. In order to track issues or check the activity you can look for them in this section.

Once you click on “Logger” you will see that section is divided in different entities from the system.  Thanks to that information is not mixed, and it will be easier for you to analyze.

 

The logs are divided in “Application environment”, “Authorization”, "Dictionaries”, “Assets”, "Tickets”, “Cyclical tasks”, “Email communication”, "Queues”, “Repository” and "Translations" that of course include the logs from each section or group from Mint Service Desk. For example, if you want to look for any errors within your tickets you have to check “Tickets” or if you want to check if everything is ok with your assets activity use “Assets” and so on.

Click on the section you want to use. From the available searching fields select the time period you want to look for using “Date from” and “Date to”, choose the level you are looking for: “Verbose”, “Debug”, “Information”, “Warning”, “Error” or “Fatal” and also if you look for something in specific you can type in in the next line. "Search for log...". Results will be displayed down below.


At the bottom left of the section you can download the results and MINT Service Desk will save them as a .zip file.

 

If you want to close the log section you're currently in - just click on section's name.

Last, but not least, on the top right corner of each block you will see two buttons: “Edit logging settings” and “Refresh logs”. In the first one you can edit the “Level” and save it or reset the setting, while the second one you can use to manually refresh the logs.