A very useful section in MINT Service Desk for the administrators is “Logger” because it gives all the information and activity details to track any issue. All the activity in MINT Service Desk is saved in log files so in order to track issues or check the activity you can look for what you need. Once you click on “Logger” the section is divided in different entities from the system so the information is not mixed, and it will be easier for you to analyze it. The logs are divided in “OPGKMintApi”, “OPGKMintAuth”, “OPGKCiec”, “OPGKDictionaries”, “OPGKAssets”, “OPGKTickets”, “OPGKMintHangfire”, “OPGKNotification”, “OPGKPolypore”, “OPGKQueue”, “OPGKRepository” that of course include the logs from each section or group from Mint Service Desk, like e.g. if you want to look for errors in tickets you have to check “OPGKTickets” or if you are looking about the activity on the assets then you will use “OPGKAssets” and so on.
Click on the section you want to use and some searching fields are displayed, select the time period you want to look for using “Date from” and “Date to”, choose the level you are looking for: “Verbose”, “Debug”, “Information”, “Warning”, “Error” or “Fatal” and also if you look for something in specific you can type in in the next line. Results will be displayed down below, at the bottom left of the section you can download the results and MINT Service Desk will save a .zip file.
On the top right of each block you will see two buttons: “Edit logging settings” and “Refresh logs”, in the first one you can edit the “Level” and save it or reset the settings and the second one is of course to refresh the logs.