The queues in MINT Service Desk are “containers” of tickets, you can define your queues based on resolution teams, departments, logical units, process and workflow interaction teams. You can define your queue structure and have it configured in the "Queues" section.

You will find a yellow button to add a new queue, after you click, a new row will be displayed, and you can type the name of your new queue. You can drag and move queues to different levels. Also, you can create child queues and edit the name.

Finally, there are button allowing you to configure the auto response for each queue or delete it. All of this eases the process of configuration and setup of MINT Service Desk.