The MINT Service Desk administrator is able to login in the same page as all the users, the system will lead you to the administration panel where you will find all the needed option to configure, change or adjust the configuration and parameters of your system and also monitor and do maintenance to have a healthy MINT Service Desk.
The first section on the administrator menu is “Settings” inside you will find some subsections and parameters you can adjust, once you click on “Settings” you will find the next options:
This section triggers the reconstruction of the search index for tickets and assets. It is important to run both at the first system startup of your MINT Service Desk to have it ready. Just click on each button and indexing will be done (wait until it finishes). Also, if in the future there is an issue with the index on your system you can run them again to fix the problem and rebuild index of tickets and assets.
The size of all needed files are defined here, you can setup the specific size (MB) of each file that is used in the system, like “Max avatar size”, “Max article attachment size”, “Max logo size” and “Max asset attachment size”, please type your preferred size in MB of each section and save the changes. Also, you have the option “Limit for asset attachments” where you can define the number of possible attachments that can be added in your MINT Service Desk system, just type the number and save the changes.
Once the administrator approves an account from a user that signed up, the user receives a confirmation, also when a user reset his password, an email is sent. The templates and accounts used in these processes can be configured here. The options “Email confirmation template”, “Reset password template” and “Email confirmation account” are displayed in this section, the administrator can select the template (previously created) that should be sent for confirmation of new account and for password reset, also the email account (previously created) that should be send these templates. Select the option you want from the dropdown fields displayed and save the changes after.
If you want to change the logo on the side bar and on the login page for your company logo, it is possible to do the changes in “Logo” section. It is easy to change the branding from your business in MINT Service Desk by uploading the files. Click on the image of “Sidebar logo” and “Login page background” to upload a new one. For “Sidebar logo” is better to upload a transparent background image and for “Login page background” is better to use a file with a height/width ratio of 11:10 .
If you prefer the default MINT Service Desk images you can reset to default values by clicking on the button “Reset to default” that is displayed when you hover the mouse over each image.