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ITSM | Service Management | Asset management
Empower your customers with a self-service portal that allows them to submit and track requests, access real-time updates, and solve issues quickly through a knowledge base.
Streamline the request submission process with customized forms tailored to specific needs. Gather all necessary information upfront to reduce delays and speed up resolutions.
Manage all your contracts in one place. Get automated reminders for important dates, track performance, and ensure compliance with ease.
Define your own data structure and store desired information about assets, their relations directly in a system.
Manage your team skills and ensure to educate them on standard tickets and how they can solve them.
Setup the way you notify your customers or agents through our advanced notification module. Setup your own templates and make sure that you handle the commucation like a champ.
Automate ticket creation from incoming emails, centralize your support process, and reduce the need for manual input. Simplify communication with your support team.
Track the progress of every ticket with clear, defined statuses. From “New” to “Resolved,” keep customers and teams updated at every step.
Ensure timely responses and resolutions by tracking Service Level Agreements (SLAs). Stay on top of deadlines and never miss an important issue.
Build your own reports and schedule when they should be generated. If you use external reporting tool – simply connect to our data connector.
If you need a custom integration with your internal systems. Mint can be easily integrated through rich API functionality.
Automate the life of the ticket. Setup time or event triggers and enjoy saved time on things thatreally matter.
You decide what works best for you!
Custom Integrations and development | On-premises ITSM
Proudly partnering with our Clients
"Fast reaction upon issues."
What do you like best about Mint Service Desk?
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.
What do you dislike about Mint Service Desk?
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
What problems is Mint Service Desk solving and how is that benefiting you?
missing information in our systems, VPN conectivity problems, hardware issues, etc.
"Great System"
What do you like best about Mint Service Desk?
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
What do you dislike about Mint Service Desk?
Nothing! It was awsome, I really think is perfect for beginners.
What problems is Mint Service Desk solving and how is that benefiting you?
My work now is easier, we can organice and control everything!
Join the group of our satisfied clients!
