VENDOR MANAGEMENT
Know which contracts are expiring before they do
Mint Service Desk tracks vendor contracts, renewal dates, and SLA terms in one place — linked directly to the tickets and assets they cover, deployed on your servers or in the cloud.
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Trusted by organizations
across Poland and CEE
across Poland and CEE
WHAT MINT SOLVES
Built for tracking vendors without a spreadsheet
Contract terms, renewal dates, and SLA obligations live alongside the tickets and assets they apply to — not in a separate file someone has to remember to check.
14+ years on the market
Predictable costs at scale
Managed and On-Premises plans include unlimited agents for teams of 100+ users — so tracking more vendor relationships doesn't mean renegotiating your contract.
Ticket data and AI-processed content never leave your servers. Available as a paid add-on, running locally — not routed through external cloud models.
AI that stays on your infrastructure
Built around how contracts actually expire
Renewal dates and SLA terms are tracked against real contract data — so a missed deadline doesn't surface for the first time during a vendor dispute.
Contracts linked to vendors
PLATFORM CAPABILITIES
Everything you need to manage vendor relationships
Built around contracts and renewals, with the ticketing and reporting your team already relies on.
Vendor & Contract Management
Track contract types, renewal dates, and SLA terms per vendor. Configurable alerts before expiration — without relying on someone remembering to check a spreadsheet.
Contract SLA Tracking & Early Warning
Track whether a vendor is meeting their own SLA commitments to you. Set warning thresholds before a breach happens — not after a service outage.
Contract Expiration Alerts
Get notified when a contract approaches its end date — so a renewal decision doesn't get made under deadline pressure.
Vendors Linked to the Assets They Cover
See which vendor supports which equipment or service at a glance. When an asset has an issue, the responsible contract is already attached to it.
Vendors Beyond IT Procurement
Facilities, HR, and finance can track their own vendor contracts on the same platform IT already uses — one vendor register, not five spreadsheets.
Internal Requests Tied to the Right Contract
Employees request a new purchase or service against an existing vendor contract — without asking procurement which agreement applies.
Multi-Language Interface
Available in 10 languages, so teams across regions work in their own — without separate instances or translation overhead.
How it works
From first conversation to system live — without the guesswork
Mint Service Desk implementations follow a structured process, not a generic onboarding email.
Step 1
We learn your process
A short conversation to understand your current setup, team size, and what's not working today.
Step 2
We configure your instance
Mint is configured for your queues, SLAs, and ticket types — on Cloud, Managed, or On-Premises, based on what you choose.
Step 3
Your team goes live
We stay close during the first weeks while your team gets comfortable with day-to-day workflows.
SEE IT IN ACTION
Watch how Mint actually works.
Built for tracking vendor contracts and renewal dates alongside the tickets and assets they cover.
PLANS & FEATURES
See exactly what's included at each level
From core ticketing to multi-department ESM — every feature is mapped to the plan that includes it, across Cloud and On-Premises.
FAQ
Questions we hear most often
Straight answers — no sales call required to get them.
How long does implementation take?
Can I migrate data from Jira, Freshdesk, or another system?
Does the AI module really never send data externally?
Can I test Mint SD Cloud before making a decision?
Can Mint alert us before a vendor contract expires?
FROM THE BLOG
Notes from IT teams who've been through this
Practical breakdowns of SLA tracking, total cost of ownership, and where ESM fits — written for people who run service desks, not for people who sell them.
