ASSET MANAGEMENT
Know what you own, without another platform to maintain
Mint Service Desk tracks IT assets through integrations with baramundi, Lansweeper, and CSV import — linked directly to tickets, deployed on your servers or in the cloud.
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Trusted by organizations
across Poland and CEE
across Poland and CEE
WHAT MINT SOLVES
Built for tracking assets without a second platform
Connects to the tools you already use for discovery and inventory, and links every asset directly to the tickets that touch it.
14+ years on the market
Predictable costs at scale
Managed and On-Premises plans include unlimited agents for teams of 100+ users — so tracking more assets and more locations doesn't mean renegotiating your contract.
Ticket data and AI-processed content never leave your servers. Available as a paid add-on, running locally — not routed through external cloud models.
AI that stays on your infrastructure
Built around how assets actually move
Devices change hands, locations, and status constantly. Asset records update through baramundi and Lansweeper sync, or CSV import — without manual re-entry.
Assets linked directly to tickets
PLATFORM CAPABILITIES
Everything you need to track what you own
Built around asset tracking, with the ticketing and automation your IT team already relies on.
Asset Management, Built In
Track IT assets and link them directly to tickets. Network Auto Discovery keeps your inventory accurate without manual updates. Integrates with baramundi and Lansweeper.
Warranty & Lease Tracking
Track warranty expiration, lease terms, and maintenance windows alongside each asset record — so a coverage gap doesn't surface for the first time during an incident.
Auto-Route Asset-Related Tickets
When a ticket references a tracked asset, route it to the team responsible for that device type or location automatically — no manual triage required.
Incident & Request Management
Structured workflows for incidents, service requests, and change management. Configurable priority rules and escalation paths — without requiring vendor support for every change.
Asset Tracking Beyond IT Equipment
The same asset register that tracks laptops and servers can cover furniture, vehicles, or facility equipment for HR and admin teams — one system, not three spreadsheets.
Employees See What's Assigned to Them
Staff check which equipment is registered under their name and request replacements or returns directly — without emailing IT to ask what they have.
Multi-Language Interface
Available in 10 languages, so teams across regions work in their own — without separate instances or translation overhead.
How it works
From first conversation to system live — without the guesswork
Mint Service Desk implementations follow a structured process, not a generic onboarding email.
Step 1
We learn your process
A short conversation to understand your current setup, team size, and what's not working today.
Step 2
We configure your instance
Mint is configured for your queues, SLAs, and asset import from baramundi, Lansweeper, or CSV — on Cloud, Managed, or On-Premises, based on what you choose.
Step 3
Your team goes live
We stay close during the first weeks while your team gets comfortable with day-to-day workflows.
SEE IT IN ACTION
Watch how Mint actually works.
Built for tracking IT assets and linking them directly to the tickets that touch them.
PLANS & FEATURES
See exactly what's included at each level
From core ticketing to multi-department ESM — every feature is mapped to the plan that includes it, across Cloud and On-Premises.
FAQ
Questions we hear most often
Straight answers — no sales call required to get them.
How long does implementation take?
Can I migrate data from Jira, Freshdesk, or another system?
Does the AI module really never send data externally?
Can I test Mint SD Cloud before making a decision?
Does Mint replace our CMDB?
FROM THE BLOG
Notes from IT teams who've been through this
Practical breakdowns of SLA tracking, total cost of ownership, and where ESM fits — written for people who run service desks, not for people who sell them.
