Streamline Ticket Management with Automation in Mint Service Desk
Optimize your ticket handling process with advanced automation. Mint Service Desk enables you to configure automated actions that simplify ticket workflows and save your team valuable time.
Simplify Ticket Handling with Automation
The automation feature in Mint Service Desk allows administrators to create rules that automatically execute specific actions on tickets when certain conditions are met. With two types of triggers—time-based and event-based—you can tailor automation to suit your team's unique needs.
Two Types of Triggers: Time-Based and Event-Based
Ticket automation in Mint Service Desk relies on two types of triggers. You can set up automated actions based on time (e.g., after a specific period since the ticket was opened) or events (e.g., a change in ticket status).
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Configuration by Administrators Only
Only administrators have the authority to configure automation rules in Mint Service Desk, ensuring full control over the process and minimizing the risk of accidental changes.
Automatic Task Assignment
With automation, you can create rules that automatically assign tickets to the appropriate teams or agents based on predefined criteria, streamlining the support process.
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Reduction of Time and Errors in Ticket Handling
Automation eliminates the need for manual handling of repetitive tasks, allowing the team to focus on more complex issues and significantly reducing the time needed to resolve tickets.
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"Great System"
What do you like best about Mint Service Desk?
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
What do you dislike about Mint Service Desk?
Nothing! It was awsome, I really think is perfect for beginners.
What problems is Mint Service Desk solving and how is that benefiting you?
My work now is easier, we can organice and control everything!
"Fast reaction upon issues."
What do you like best about Mint Service Desk?
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.
What do you dislike about Mint Service Desk?
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
What problems is Mint Service Desk solving and how is that benefiting you?
missing information in our systems, VPN conectivity problems, hardware issues, etc.
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
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Frequently Asked Questions
Find quick answers to the most common questions about Mint Service Desk. We've compiled a list of FAQs to help you better understand our features and services.
Who can configure automation in Mint Service Desk?
Automation configuration is available exclusively to administrators, ensuring that only authorized individuals can create and modify rules.
What types of triggers are available for automation?
Mint Service Desk offers two types of triggers: time-based and event-based, allowing flexible customization of rules to fit your ticket handling needs.
Does automation apply to all tickets?
Yes, automation in Mint Service Desk is specifically designed for tickets, enabling automatic processing of requests based on predefined rules.
What are the benefits of ticket automation?
Automation reduces the time spent on manual ticket handling, minimizes errors, and allows the team to focus on solving more complex issues.
