Service Desk for GIS – See Your Tickets on a Map
GIS Service Desk in Mint Service Desk is a tool that allows you to manage tickets and assets using maps. By visualizing issues and their locations on a map, you can easily understand where tickets are located, speeding up their resolution and improving resource management.
What is Service Desk for GIS?
GIS (Geographic Information System) Service Desk is a feature that uses maps to track tickets and assets in real-time. Imagine having all your tickets and equipment (like computers, servers, or printers) displayed on a map—you can track, manage, and respond quickly to issues wherever they arise. With GIS Service Desk, you have everything at a glance, enabling faster decision-making and better organization is on the same page.
Where can GIS Service Desk be applied?
GIS Service Desk is particularly useful in industries that require rapid response and monitoring across various locations, such as:
Map-Based Ticket and Asset Visualization
GIS Service Desk enables you to visualize tickets and assets on a map, making it easier to track their locations and respond to issues more efficiently.
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Advanced Map Localization Field
With the new map localization field, you can precisely assign tickets to specific locations, enhancing data organization and analysis.
Quick Search Filters
Use filters to quickly find the most relevant tickets and assets on the map, simplifying data management on a larger scale.
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Multi-Point Ticket Tracking
A single ticket can include multiple locations on the map, which is helpful when monitoring incidents that span several areas.
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"Great System"
What do you like best about Mint Service Desk?
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
What do you dislike about Mint Service Desk?
Nothing! It was awsome, I really think is perfect for beginners.
What problems is Mint Service Desk solving and how is that benefiting you?
My work now is easier, we can organice and control everything!
"Fast reaction upon issues."
What do you like best about Mint Service Desk?
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.
What do you dislike about Mint Service Desk?
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
What problems is Mint Service Desk solving and how is that benefiting you?
missing information in our systems, VPN conectivity problems, hardware issues, etc.
Learn how we help our Clients.
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
Frequently Asked Questions
Find quick answers to the most common questions about Mint Service Desk. We've compiled a list of FAQs to help you better understand our features and services.
What is GIS Service Desk?
GIS Service Desk is a tool that uses maps to track tickets and assets, making it easier to understand where issues are occurring, speeding up their resolution.
Who can use maps in GIS Service Desk?
Maps are available exclusively to agents who manage tickets and assets, allowing them to effectively locate and resolve issues.
Which industries benefit most from GIS Service Desk?
GIS Service Desk is ideal for logistics, transportation, property management, public institutions, and IT teams that need to monitor resources and respond to tickets across different locations.
Can I track multiple locations within a single ticket?
Yes, GIS Service Desk allows you to assign multiple locations to a single ticket, which is particularly useful for complex incidents that involve various areas.
