Contract Management in Mint Service Desk – full control over agreements and more efficient ticket handling
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For any organization providing services to customers or managing internal requests, clearly defining the terms of cooperation is essential. The Contracts module in Mint Service Desk ensures complete control over agreements, automatically linking them to incoming tickets and guaranteeing compliance with the agreed conditions.
With this solution, administrators and agents have full access to active contracts, while the system automatically reminds them of key deadlines and responsibilities. This helps prevent misunderstandings, improve service quality, and streamline relationship management with customers.
The Contracts module in Mint Service Desk allows organizations to register and manage agreements that define service terms between the company and its customers. It can be applied in various industries – from IT and outsourcing to logistics, financial institutions, and the public sector.
Each submitted issue or request is immediately linked to the appropriate contract, which means:
Agents know their obligations – the system automatically displays related services and assigned conditions.
Administrators maintain control – they manage contracts, assign them to services, and ensure compliance with company policies.
This solution eliminates confusion and makes contract management straightforward and efficient.
Benefits of using the Contracts Module
Automation and time savings
By automatically linking contracts to tickets, agents no longer need to manually check the applicable terms for each customer. The system sends reminders for key deadlines, minimizing the risk of delays or contract breaches.
Increased transparency and better service
Administrators can manage contracts in a single location, while the system automatically associates them with tickets. This ensures that every case is handled according to established agreements without requiring manual verification of documents.
Full control over Contract Terms
Compliance with contractual commitments is critical for any business. The Contracts module ensures that all tickets are handled in line with the agreed conditions, and the system automatically sends alerts when a deadline is approaching.
Flexibility for different business scenarios
The module can be adapted to various types of contracts – from simple service agreements to complex multi-level contracts covering different services and service conditions.
How different roles benefit from the Contracts Module?
Administrator – Full Control Over Agreements
Administrators can easily create and manage contracts in Mint Service Desk. They simply need to define the contract name, duration, assigned services, and other key details.
When creating a contract for a specific company, the administrator sets a defined service execution time (SLA). Once a customer submits a ticket, the system automatically links the correct contract, eliminating the need for manual verification.
Agent – Instant Access to Essential Information
Thanks to the integration of the Contracts module with the ticketing system, agents immediately see the relevant contract details for each case.
When handling a ticket related to a router issue, the agent instantly sees that the request falls under an active contract and what conditions must be met. If the deadline is approaching, the system sends a reminder to ensure compliance.
The Contracts module in Mint Service Desk is a powerful tool that simplifies and automates contract management. With it:
Tickets are automatically linked to the relevant contracts.
Administrators have full control over service agreements.
Agents work faster and in line with established terms.
This solution eliminates confusion, boosts efficiency, and helps organizations build long-term relationships with customers. Regardless of your industry, the Contracts module enables your company to maintain the highest service standards and full compliance with contractual obligations.
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