Agent Roles Management

In a Mint Service Desk Cloud system, "Agent roles" in the Admin panel are predefined sets of permissions and responsibilities assigned to agents or support staff within the system. These roles define the scope of actions and access levels that agents have when interacting with tickets, users, and other features of the Service Desk. This allows for tailored access control based on the specific needs and structure of the organization.

You can manage these roles to specify what each agent can do, such as:

- Viewing and editing role descriptions

- Associating customers with companies

- Managing tickets

- Overseeing company and user details

To modify an agent's role, you can click the "Edit" button located on the right side of the role listing. If you need to remove a role, simply click the "Delete" button also found on the right side. These functions help in efficiently managing and updating the capabilities of your support team as your organization's needs evolve.