The "Billing" feature in Mint Service Desk Cloud enables administrators to oversee the financial aspects of service delivery. Within the "Plan & Billing" section, you can view details about your subscription, manage licenses, and handle plan changes. Functions include renewing licenses, changing plans, and canceling subscriptions. Additionally, this section provides visibility into the usage of agents or storage and displays all related invoices. The "Features" section offers options to purchase new system functionalities, helping to tailor the service desk to your organizational needs.

The "Email" feature in Mint Service Desk Cloud allows administrators to manage email settings, crucial for facilitating communication with users. Easily add and configure new email accounts, including details like queues and authorization types. Manage these accounts from the "Accounts" tab and create targeted filters to streamline email interactions. This setup enhances efficient communication between the service desk team and users.

The "Settings" feature in Mint Service Desk Cloud allows administrators to configure and customize the service desk platform to align with organizational needs. Here's a quick overview of what can be adjusted: Logo, Global Settings, Tickets and Users. These settings ensure that the platform operates efficiently and meets specific administrative and user requirements.

In the Mint Service Desk Cloud system, the "Services" feature within the Admin profile is essential for defining, managing, and configuring the various IT services offered by the organization. This comprehensive tool includes several key components: Calendars, Services, SLA Parameters and Contracts. Each section allows for detailed customization and management, ensuring that the service desk can effectively meet the needs of users and uphold service standards.

This tile covers the "Companies" function within the Mint Service Desk Cloud's Admin panel, which pertains to managing the organizational entities using the service desk platform. Learn how to add new companies by inputting essential details like name, tax ID, and address, and how to enhance identification by adding a company logo. Discover how to search for specific companies using filters and manage existing company profiles by editing their information. This functionality helps admins oversee the diverse needs of different clients or departments effectively.

Explore the "Agent roles" feature in the Mint Service Desk Cloud's Admin panel through this tile. Agent roles are crucial as they define permissions and responsibilities for the support staff, determining their level of interaction with tickets, users, and other system features. Learn how to view, edit, or delete roles, with options to manage how agents can handle tickets, associate customers with companies, and oversee company and user profiles. This functionality enhances the efficiency and effectiveness of your service desk operations.

This tile explains the "User Management" functionality within the Mint Service Desk Cloud's Admin panel. It outlines how administrators can manage user accounts by creating, modifying, and deleting them, and how to assign roles and permissions. The panel is categorized into Agent, Admin, Customer, and Unassigned panels, each designed for specific user types. Learn how to activate or deactivate accounts, assign roles, and edit user details to ensure proper access and functionality across the system.

This tile details the "Ticket Number Format" feature in the Mint Service Desk Cloud system's admin panel. Understand how to customize the structure of ticket numbers, including options for prefixes, suffixes, sequential numbers, and other formatting details. Learn how to edit and define the ticket number format to generate unique identifiers for each ticket, facilitating easier tracking and management throughout its lifecycle. Save your configurations with the "Save" button or use the "Discard" button if no changes are needed.

Learn about the "Priorities" feature in the Mint Service Desk Cloud system's admin panel through this tile. Priorities categorize tickets by urgency or importance, helping teams efficiently allocate resources and ensure prompt attention to critical issues. Discover how to set and adjust priority levels to streamline workflow and enhance the effectiveness of your service desk operations.

This tile explains the "Statuses" function in the Mint Service Desk Cloud system's admin panel, crucial for tracking a ticket's lifecycle. Learn how to configure and customize various ticket statuses, such as Open, InProgress, Closed, and others, to align with your organization's workflow requirements. Discover how to add new statuses, set permissible transitions, and even hide certain statuses if needed. Utilize the "Save" button to apply changes or the "Discard changes" button to undo modifications, ensuring precise control over ticket progression.

Explore "Type Permissions" within the Mint Service Desk Cloud system through this tile. This feature allows administrators to set specific access rights for managing ticket types, including creation, modification, and deletion privileges. Learn how to assign Read and Write permissions to different roles from the drop-down list in the admin panel, ensuring controlled access to ticket types. You can activate the "Save changes" button to apply your settings or discard them to revert to the previous configurations.

This tile introduces the concept of "Types" within the Mint Service Desk Cloud system's admin panel, essential for categorizing incoming tickets. Learn how to use predefined categories to streamline the ticketing process by making it easier to prioritize, assign, and resolve tickets. Discover how to edit, delete, or create new ticket types, customize their appearance with colors, and set permissions to optimize the ticket management workflow. Save changes effortlessly or discard them if needed to maintain flexibility in your system's configuration.

Learn about managing "Queue Permissions" in the Mint Service Desk Cloud system through this tile. Discover how to grant specific access rights to users or groups, allowing them to manage tickets within designated queues. This feature organizes tickets by request type, department, or priority. Customize permissions by selecting roles and specifying access levels—Read, Update, and Create—for each queue. Ensure efficient and secure ticket management by saving your configurations promptly.

This tile provides insights into managing queues within the Mint Service Desk Cloud system as an Administrator. It details how to rearrange, edit, and create new queues directly from the main panel. Learn to adjust queue settings such as order, details, default agents, auto-responses, and custom signatures with ease. Also, explore options to export queue data and manage queue permissions efficiently, ensuring streamlined operations and response times.

Learn how to tailor your notification preferences within the Mint Service Desk Cloud system using this tile. You can specify how to receive alerts (via email, SMS, or system notifications) and choose which events trigger notifications, such as new ticket assignments or system announcements. Access the "Notification Settings" through the "Customer" button in the upper right corner to easily manage your notification options, ensuring you stay informed about activities that matter to you most.

This tile helps you navigate the "Profile" section in the Mint Service Desk Cloud system, where you can view and update your personal information, change your password, and manage notification settings. Access this feature through the "Customer" button in the upper right corner to customize your profile details and enhance your user experience.

This tile outlines the functionalities available on the main panel of the Mint Service Desk Cloud system. Learn how to view all your created tickets, utilize the search function by "Ticket Type," and apply various filters like Assignee, Company, and Customer. Discover how to customize your view by rearranging columns, sorting tickets by date or specific status, and creating personalized filters to streamline your ticket management process efficiently.

This tile guides you on creating a ticket in the Mint Service Desk Cloud system. Learn how to use the "New Ticket" button, fill in essential fields like "Subject" and "Ticket Description," and assign priorities. Simple steps ensure effective ticket submission and management.

Discover how agents manage customer tickets in the Mint Service Desk Cloud system. This tile highlights features such as viewing, assigning, and updating ticket statuses, along with direct customer communication capabilities, all designed to streamline issue resolution and enhance customer support.

Explore the responsibilities and tools available to agents in the Mint Service Desk Cloud system on this tile. Agents manage customer issues through ticket management, use various communication tools, and access extensive resources in the Help Center to ensure efficient and effective customer support. Discover how agents play a crucial role in resolving inquiries and maintaining positive user experiences.

Discover the comprehensive ticket management capabilities within the Mint Service Desk Cloud system, accessible from the Admin panel. This tile highlights how administrators can effectively search and manage tickets using options such as queues, types, statuses, and priorities. Learn to navigate the system’s functionalities to streamline handling customer requests, incidents, or issues efficiently.

Explore the "Profile" function within the Mint Service Desk system to manage your personal information and settings. This tile guides you on how to access and update your details, such as name, email, and contact information, change your password for enhanced security, and customize your profile picture. Navigate to your profile through the "Admin" button, where you can also manage user notifications and save changes effortlessly.

This tile provides an overview of the "Admin" role within the Mint Service Desk Cloud system. Learn about the critical functions an Admin performs, including system configuration, user management, technical support, data management, and system upgrades and maintenance. Discover how an Admin ensures the service desk operates efficiently, maintains security, and supports the organization's IT service management goals.