In the Mint Service Desk Cloud system, the "Services" feature within the Admin profile encompasses a comprehensive catalog of IT and support services offered by the organization. This feature is designed to allow administrators to define, manage, and configure various services that users can request assistance with through the service desk platform. The key components of this feature include:
The "Calendar" feature is a tool that enables administrators to manage and schedule various events, deadlines, and tasks related to service delivery and support operations.
This feature refers to the actual catalog of services that the organization provides.
SLA Parameters define the levels of service delivery expected in terms of response and resolution times.
Contracts manage the agreements between the service provider and external entities.
Each of these features supports enhancements to the operational efficiency of the service desk, enabling better service delivery, detailed tracking of performance metrics, and adherence to contractual obligations. These tools are integral for ensuring that service delivery aligns with organizational objectives and customer expectations. After creation, all items—calendars, services, SLA parameters, and contracts—can be edited or deleted and filtered by criteria such as name, description, and creation date to manage them effectively.