Ticket Management

In a Mint Service Desk Cloud a "Ticket" is a record or an entry created to track a specific request, incident, or issue reported by a Customer. The Admin panel of a service desk system provides administrators with the tools and functionalities to manage these tickets effectively.

In the panel you have the ability to search for tickets by the following options:

Queues
Queue Permissions
Type
Type Permissions
Statuses
Priorities
Ticket number format

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