Managing Ticket Types

In a Mint Service Desk Cloud system, "Types" in the admin panel's ticket configuration refer to predefined categories or classifications used to categorize incoming tickets based on the nature of the request, issue, or incident. Types help organize and streamline the ticketing process by allowing administrators to classify tickets into distinct groups, making it easier to prioritize, assign, and resolve them efficiently.

If you want to edit a particular queue, just press the "Edit" button to the right of each queue. You can also delete a queue. Then a panel will appear on the right side of the screen, where you can see all the details of the queue. At the very bottom, you can enter "Details" and Permissions. In the "Details," you can choose a color for a specific queue, and in the "Permissions," you can define the Agent's role.

When you have made all the changes you want to make, press "Submit." This button is dedicated to each of these four options, so you must press "Submit" for each change. If you do not want to make changes or save them, press "Discard" to return to the main panel.

You can also create a New Ticket Type by clicking the "Create new ticket type" button in the right corner. Enter a name and choose a color for the new ticket type. When you do so, the "Save changes" button will be active to save your changes. You can also discard all the changes and return to the previous state.

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