Email Configuration in Mint Service Desk Cloud

The "Email" feature in a Mint Service Desk system within the Admin profile is essential for configuring and managing email settings to enhance communication between users and the service desk team. This feature supports the submission and management of service requests, as well as the delivery of notifications and updates via email.

Adding a New Email Account

To add a new email account to the service desk platform:

1. Click the "New Account" button located in the upper right corner of the Email settings panel.
2. Fill in the necessary fields to configure the email account:
   • Name: Assign a name to the email account for identification.
   • Outgoing Queues: Specify the queues that will handle outgoing emails.
   • Incoming Queues: Specify the queues for incoming emails.
   • Authorization Type: Choose the type of authorization required for accessing the email account.
   • Email Address: Provide the email address that will be used for the account.
   • Description (optional): Add a description for more detail about the email account's purpose or configuration.
   • Enable Mailbox: Activate the mailbox functionality on which the email account is set up.

After entering all the required information, you will be redirected to your mailbox to log in and authorize the connection. Once authorized and saved, the new email account will be displayed in the main panel under the "Accounts" tab, allowing you to manage and monitor email interactions effectively.

Creating Email Filters

In the “Email Filters” section, you can further refine how emails are handled by creating specific filters:

1. Click the "Create new filter" button in the upper right corner.
2. Type in the email address you want to filter and click "Confirm".
3. You can always remove a filter by clicking the "Delete" button.

By setting up these filters, you ensure that emails are automatically sorted and managed according to predetermined rules, streamlining the workflow and improving response times. This tailored approach helps maintain organization and efficiency within the service desk operations.

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