On the top right click the "New Ticket" button. It will redirect you to a page where you can create a ticket.
You will then be shown a form with fields to fill in. Follow the steps below:
Next to the "Company" field on the right is a "+" sign, press it to add a new company, and then fill out the mandatory "Name" field to proceed. If you want, you can also add additional information such as "Vat" and "Description".
Next to the "Assign to" field on the right is a "+" sign, press it to assign a ticket to a person. Fill in the mandatory fields, such as "Email", "First name" and "Surname", . If you want, you can also add additional information, such as "Phone Number" and "Company".
At the very bottom of creating a ticket, there is a field called “Ticket Description” where you can describe your problem or query in detail. This field is required to be filled in so that you can create a new ticket. Describe it as precisely as possible, so that you will get better assistance. You can also attach pictures, documents or links so that the issue is best described.
Once you've filled in all the mandatory fields marked with a red asterisk you can click the "Create Ticket" button at the bottom right. Press it to create a new ticket.
If for some reason you do not want to create a ticket, just press the "Discard" button.
After you press the button, the system will ask you if you are sure you want to discard the creation of a ticket.
If you press the "Cancel" button, you will remain on the page and will be able to continue creating a ticket. If you press the "Confirm" button, the system will automatically discard all the changes and you will have to start again creating your ticket.
In this panel you can also click a button “Email” to create a new email instead of a ticket. Then the ticket will go directly to the recipient's email.
You will then be shown a form with fields to fill in. Follow the steps below:
At the very bottom of creating an email, there is a field called “Ticket Description” where you can describe your problem or query in detail. This field is required to be filled in so that you can create a new ticket. The more precisely you describe it, the Agent will be able to provide you with better assistance. You can also attach pictures, documents or links so that the issue is best described.
Once you've filled in all the mandatory fields marked with a red asterisk you'll find a "Create Ticket" button at the bottom right. Press it to create a new ticket.
If for some reason you do not want to create a ticket, just press the "Discard" button.
After you press the button, the system will ask you if you are sure you want to discard the creation of a ticket.
If you press the "Cancel" button, you will remain on the page and will be able to continue creating a ticket. If you press the "Confirm" button, the system will automatically discard all the changes and you will have to start again creating your ticket.