How to Create a Ticket

On the top right click the "New Ticket" button. It will redirect you to a page where you can create a ticket.

You will then be shown a form with fields to fill in. Follow the steps below:

- Enter “Subject”, which is the topic of the issue you are reporting. This field is required to be filled in so that you can create a new ticket.

- If you want, you can enter “Company” and “Assign to” which means that you can assign this specific ticket to someone else. Those fields are additional and aren’t required to be filled.

- Select "Ticket Type," which refers to the classification or category of the issue or request being logged. It helps to organize and prioritize tickets based on their nature or purpose. This field is required to be filled in so that you can create a new ticket.

- Select “Assign for a queue”, which refers to the process of assigning a newly created ticket to a specific queue within the Mint Service Desk system. A queue is a designated area where tickets of a particular type or category are grouped together for management and processing. This field is required to be filled in so that you can create a new ticket.

- Assign "Priority" to your ticket, that is, determine the level of its urgency. You can choose any priority from the list set by the Admin.

Next to the "Company" field on the right is a "+" sign, press it to add a new company, and then fill out the mandatory "Name" field to proceed. If you want, you can also add additional information such as "Vat" and "Description".

Next to the "Assign to" field on the right is a "+" sign, press it to assign a ticket to a person. Fill in the mandatory fields, such as "Email", "First name" and "Surname", . If you want, you can also add additional information, such as "Phone Number" and "Company".

At the very bottom of creating a ticket, there is a field called “Ticket Description” where you can describe your problem or query in detail. This field is required to be filled in so that you can create a new ticket. Describe it as precisely as possible, so that you will get better assistance. You can also attach pictures, documents or links so that the issue is best described.

Once you've filled in all the mandatory fields marked with a red asterisk you can click the "Create Ticket" button at the bottom right. Press it to create a new ticket.

If for some reason you do not want to create a ticket, just press the "Discard" button.

After you press the button, the system will ask you if you are sure you want to discard the creation of a ticket.

If you press the "Cancel" button, you will remain on the page and will be able to continue creating a ticket. If you press the "Confirm" button, the system will automatically discard all the changes and you will have to start again creating your ticket.

In this panel you can also click a button “Email” to create a new email instead of a ticket. Then the ticket will go directly to the recipient's email.

You will then be shown a form with fields to fill in. Follow the steps below:

- Enter “Subject” of the email. This field is required to be filled in so that you can send a message.

- In the "To" field, you can select the recipient of the email to which the ticket should be sent.This field is required to be filled in so that you can send a message.

- You can also fill in a not required "CC" field and add additional message recipients.

- Select "Ticket Type," which refers to the classification or category of the issue or request being logged. This field is required to be filled in so that you can send a message.

- Select “Assign for a queue”, which refers to the process of assigning a ticket to a specific queue within the Mint Service Desk system.

- Assign "Priority" to your ticket, that is, determine the level of its urgency. This field is not required to be filled.

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At the very bottom of creating an email, there is a field called “Ticket Description” where you can describe your problem or query in detail. This field is required to be filled in so that you can create a new ticket. The more precisely you describe it, the Agent will be able to provide you with better assistance. You can also attach pictures, documents or links so that the issue is best described.

Once you've filled in all the mandatory fields marked with a red asterisk you'll find a "Create Ticket" button at the bottom right. Press it to create a new ticket.

If for some reason you do not want to create a ticket, just press the "Discard" button.

After you press the button, the system will ask you if you are sure you want to discard the creation of a ticket.

If you press the "Cancel" button, you will remain on the page and will be able to continue creating a ticket. If you press the "Confirm" button, the system will automatically discard all the changes and you will have to start again creating your ticket.