User Management in Mint Service Desk Cloud

In a Mint Service Desk Cloud system, "User Management" in the Admin panel encompasses the set of functionalities and tools provided to administrators for managing user accounts within the system. This feature facilitates various tasks related to the creation, modification, and deletion of user accounts, as well as the assignment of roles, permissions, and other account settings.

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The User Management panel is divided into several subsections, each tailored to manage different types of users:

• Agent Panel: Manage the accounts of support agents including activation, role assignment, and account details editing.
• Admin Panel: Handle the administrator accounts, enabling detailed control over system-wide settings and privileges.
• Customer Panel: Oversee customer accounts, where you can activate or deactivate accounts, and modify account details as needed.
• Unassigned Panel: Manage users who have not yet been assigned a specific role or panel.

Within these panels, you can perform various actions such as activating or deactivating users, assigning roles, and viewing or editing their details. This structured approach helps maintain clear and effective management of all user interactions within the system.

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