Settings in Mint Service Desk Cloud

The "Settings" feature within the Admin profile of a Mint Service Desk Cloud system provides administrators the capability to configure and customize various aspects of the service desk platform, tailoring it to fit the organization's specific needs and preferences. This comprehensive control over system settings affects the platform's behavior, appearance, user access, and other administrative functions.

Logo

In the Logo section, administrators can personalize the visual branding of the service desk:

• Text in Background: Customize the text displayed on the background.
• Text Color: Choose the color for the text displayed.
• Text Size: Specify the required text size for display.
• Text Font: Set a required font for any text.
• Background: Change or set the background image or color.
• Login Logo: Customize the logo seen on the login page.
• Sidebar Logo: Set the logo displayed on the sidebar.All modifications can be previewed on the right side of the panel to ensure they meet the desired appearance before implementation.

Global Settings

The Global Settings section allows for the adjustment of fundamental system settings:

• Time Zone: Set the required time zone for the system.
• Default Language: Choose a required default language.
• Browser Tab Title: Customize the title displayed on the browser tab.

Tickets

The Tickets section provides settings to manage ticket operations effectively:

• Queue Sorting: Configure the default sorting order of ticket queues.
• Priority Sorting: Set the sorting order for ticket priorities.
• Default Answer: Specify a predefined response for new tickets.
• Default Ticket Creation Type for Users: Determine the default type of ticket that users create.
• Extend Ticket Type Color to Ticket Number: Apply the color of the ticket type to its number for easy identification.
• Auto Reassign on Reply: Enable automatic reassignment of tickets upon reply.
• Extend Filter Client by Email Address: Allow filtering of tickets by client's email.
• Show Default Ticket Creation Properties Panel for Agent/Customer: Choose to display the default ticket properties panel for agents or customers.
• Signatures Policy: Define how signatures are managed and applied.
• System Signatures: Configure system-wide signatures.
• Channel Type: Set the types of communication channels available.
• Internal Email Autoresponder MailBox: Manage settings for internal email autoresponses.

Users

In the Users section, settings focus on security and user management:

• E-mail: Set the default system email for communications.
• Password Policy Enabled: Activate a comprehensive password policy.
• Require Password Change: Mandate periodic password changes.
• Password Requirements: Define the complexity required for passwords, including the use of lowercase, uppercase, digits, and special characters.
• Minimum Password Length: Set the minimum length for passwords.
• Two-factor Authentication Type: Choose the type of two-factor authentication used.
• Login Settings: Configure various login parameters.
• Show Forgot Password Button: Option to display a 'forgot password' button on the login screen.
• Show Sign Up Button: Decide whether to display a sign-up button.
• Enable Personal Data Anonymization: Ensure compliance with privacy laws by enabling anonymization of personal data.

Each section within the Settings feature is designed to provide optimal control, helping administrators effectively tailor the service desk to meet both user needs and regulatory requirements.

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