Managing Ticket Statuses

In the "Admin" panel of a ticket configuration in a Mint Service Desk Cloud system, "Statuses" refer to the different stages or states that a ticket can progress through during its lifecycle. These statuses help track the progress of a ticket from its initial creation to its resolution or closure. As an Admin, you can configure and customize these statuses based on the specific workflow and requirements of the organization.

When you click on a specific Type, you can add a new status to it by clicking the "Add new status" button. After clicking this button, you can enter the name of the status and choose its type from a list of available ones such as:

- Closed

- In Progress

- Merged

- Open

- Pending

- Pending Autoclosed

- ReOpened

- Workaround

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There is also an option called “Statuses transition”, which allows you to configure which next status can be selected from this status. If desired, you can also choose the “Hidden” option to hide your status. After making changes, click the “Save” button. If you do not want to make changes, click the “Discard changes” button.