Changelog
The following list shows all the changes since the last public version 3.2.14. Now you can see what has been added and improved.
Added:
- An "X" field in the search engine on the dashboard, which is used to clear the search field.
- Status change filtering configuration in automated tasks.
- User profile - ability to select preferred/default queue and ticket type when creating a new ticket/email request.
- "Reset time after ticket repoen" option, which will count SLA from scratch after reopen status.
- Ticket creation screen - possible configuration to change order of Ticket/E-mail tabs.
- Copy attachments when inheriting values in an existing article. When a ticket is created from an article in which there are some attachments, they will be included in the new ticket.
- Blocking the ability to close relational tickets when a subtask is closed.
- Agent's signature when creating a new ticket.
- The display of relationships in the details of the ticket.
- Duplicate buttons: reply, reply to all, and forward on ticket preview.
- The default behavior of clicking on a reply.
- An "Auto reassigne on reply" option in the admin panel, which allows you to automatically assign an agent to a ticket after a reply or not.
- A setting in the administration - use/don't use assets in the system - then the icons for assets and my assets disappear from the customer portal and agent view.
- The ability to retrieve messages from a folder other than the inbox in GraphAPI.
- Display SLA time in a different format. (days, hours, minutes, seconds, instead of just hours, minutes and seconds).
- Force escalation, which relies on the fact that the customer, after some time, can admonish the escalation of their request.
Changed:
- Expansion of the new ticket tab to include ticket relationships.
- Improving the front end in modals.
Bugfix:
- Facebook channel shows up when access to facebook is disabled.
- Signatures and contact groups do not display.
- Edit signature on admin doesn't work.
- Unable to save changes after editing contract.
- Notification on Ticket.Subscibed,Receiver does not link response to ticket.
- SLA does not appear in the notification.
- Enter on search does not work.
- Incorrect display of SLA parameters in the contract preview.
- Error when editing LDAP configuration.
- Notifications going off-screen.
- Bad looking front end on the asset preview.
- Errors in the sidebar console.
- Enter on the dashboard does not work after "@".
- Users Role - throws errors in console.
- "Undefined" when replying to Autoresponse.
- Malfunctioning "Filter by" on the dashboard.
- No placeholders when creating a ticket via Email.
- Bad modal display from bulk actions.
- Errors on settings assets.
- Attachment type .msg does not go to Mint via email message.
- Not accommodating PendingAutoClose in Polish - status.
- When creating a request through "Email Request", the wrong channel is set.
- Internal notes and customer portal cannot be created - error 400.
- User information in tabular view not working.
- Bad appearance of the ticket preview, when shrinking the screen.
- Bad-looking number of notifications.
- Can't change language on admin.
- Error 500 when trying to remove a contract from a company.
- Discard draft does not remove the title.
- Ticket export to pdf does not work.
- Fixing the modal when closing tickets.
- Wrong display of dictionaries in the report.
- When changing the ticket type, the tab groups remain in view.
- Forward puts the email in the TO field.
- Multiple reopenings of the ticket.
- Problem with internal notes - appearance of unnecessary data.
- Displaying "LDAP" in lowercase.
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