Changelog
The following list shows all the changes since the last public version 3.1.7. Now you can see what has been added and improved.
Version 3.2.6
Added:
- Second administrator role with read-only rights.
- Optimization of the mailing process.
- Introduce functional requirements for handling "report to verify" requests.
- Dictionary view refactor.
- Filter in the notification related to companies.
- Moving the reopen function from autoresponder to tickets and adding blocking the opening of closed tickets.
- Closing related tickets.
- Improved appearance of tabs in ticket details.
- Automation - action creating a ticket.
- Translation to Agent signature.
Fixes:
- Fonts improvement.
- Error while creating assets and contracts.
- Side bar error.
- Error when inactive for a long time on the request page.
- Stop after match in message filters stops even after no filter is applied.
- Errors in dictionares.
- Deleting the date erroneously works.
- Two 500 errors in contracts.
- No translation when exporting a ticket to PDF.
- Empty CF values on ticket view (race-condition).
- Error message when saving mailbox.
- Unable to add an attribute to a group in Assets.
- Projected text - Priorities.
- 500 error when trying to set rights for aqueue.
- 500 error when trying to add Ticket Realtion in User fields.
- Creating a new ticket based on an existing article.
- Problem with switching from Ticket Types permissions to Ticket Types.
- White text boxes on a dark MINT theme.
- 500 error during high volume of ticket closures.
- Duplicated groups on application details.
- 500 error when changing ticket Type.
- Wrong location of export buttons.
- Error related to switching between tabs.
- Protruding text - automation.
- Bug in ticket view [id undefined].
- Ticket Details not displayed [404].
- Messages do not download automatically from the mailbox.
- 500 error in dictionaries.
Version 3.2.5
Added:
- Changing the dynamic autocomplete field.
- Bulk Action queue authority.
- A queue to components.
- Checkboxes to allow all read and edit role checkboxes to be selected.
- Set the default language when installing the system.
- Possibility to specify the width of the side panel.
Fixes:
- Error while adding/modifying dictionary.
- Select with number of pages is cropped.
- Names in custom fields go outside the box.
- Notice - text that is too long goes outside the box.
- Non-functional custom fields dependency inticket details.
- Problem with switching from Ticket structure to Tickets permissions.
- Problem with displaying a ticket when there are a lot of custom fields.
- Front-end errors in the contract.
- No translation in Contract types.
- Bad looking statuses.
- 500 error when trying to generate a pdf.
- Errors in Polish export naming.
- No highlighting of tiles in the company.
- 500 error when trying to search for a user.
- Dictionary and date from custom fields do not work in reports.
- Automation - Schedule - Filtering by fields does not work.
- Problem when sending emails.
- Cutting off the tooltip.
- No tooltip in custom fields - Notifications.
- No display of data in a saved widget.
- Tooltip not disappearing on long firefox names.
- Problem with user replication.
Version 3.2.4
Added:
- Add Last Login Date to the user view.
- Show limits for attachments.
- Reports - bulk custom fields filtering.
- Ability to set service as a mandatory field when creating a new ticket.
- A check mark to automation.
- Hide the Pin Customer modifier when creating a new ticket.
- Export of queue permissions to CSV.
- Code for queues.
- Mail accounts to email filters.
- Collective actions - assign to / add assign to a queue selected from the list.
- Autocomplete to the recipient field in the ticket view.
Changed:
- Changing the login method when there is an attempt to log in from an external source with two mutually exclusive roles.
- Modify the layout appearance of the submission details.
Fixes:
- Fix the appearance of the ticket number on the ticket preview.
- Error while trying to create email Box with connection after OAuth2.
- Adding Gmail mailbox does not work.
- There is no step in numscope.
- Filters from users report move to tickets report grouping.
- No custom fields spacing in contracts.
- No custom fields when editing a component.
- Error with columns on dashboard.
- Slow adding of comments.
- Adding a lot of values spoils the front end in notifications.
- Show less, arrow in wrong direction.
- 403 error when trying to add a phone number.
- Numscope has two buttons.
- Custom fields search in users does not work.
- Blank field in report view.
- An error occurs while trying to create a report - visibility.
- Bad looking numscope in a dark theme.
- Too long ticket error number is displayed on ticket preview.
- Automation does not work in the absence of filters.
- Conditional attributes mechanism not working.
- Error displaying compound dictionaries.
- Errors during autoresponder configuration and during autoresponder operation.
- Dashboard does not refresh without an agent assigned.
- SSO login without email address - an appropriate message will be displayed.
- Illegible services for Complaint/Problem report type.
- Error while passing on.
- FAQ attachments are not replaced with images in details/ No preview view.
Version 3.2.3
Added:
- Automatically close the request after a specified time has elapsed.
- Sorting queues.
- Custom fields in document templates.
Fixes:
- No spacing in contracts.
- 400 error when trying to create a template.
- Error related to Custom fields while editing an asset.
- Mail notification to your name mailbox when you create a message in an Internal Discussion.
Version 3.2.2
Added:
- LastSuccessAccess property to Account model and adding translation for UI.
- Last login date to users.
- Crud to generate counters.
- Improve quote to email on signatures.
- Dasboard refreshing after a ticket status change.
- Mail as hidden copy.
Fixes:
- Inline attachments in mail body.
- Reminder repair.
- 500 error when pressing Company user in ticket retailis.
- Deleting preferences several times results in 500 error.
- Redundant tabs on queues and assets view.
- Multiplication of email messages.
- Export to PDF, downloads wrongly subject.
- Problem with autoresponder - pingpong.
- Reporting not working.
- Attachment does not go through.
Version 3.2.1
Added:
- Referring to users on the ticket creation screen.
- Default ticket search settings.
Changed:
- Logging on user without roles.
Fixes:
- Two front-end bugs (queues and notifications).
- Service field does not reload after changing ticket type.
- Name change for creating a new ticket from an attribute.
- PDF printing wrong article title.
Version 3.2.0
Added:
- Signatures.
- Custom fields for place holders in the notification template.
- Endpoint to create asset collection with custom field values.
- Table control with dynamic switching to CSV.
- Microservice for migration.
- Additional "subscribers" field.
- User custom fields to Reports.
- Ability to clear a non-mandatory field.
- New attribute - checkbox.
- Filter last modification date.
- Fields last modification users in Tickets service.
- New email filter fields.
- Ability to edit company user data by agent.
- Rewriting notifications to another owner in the event of an absence from work.
- Custom fields in columns and Hide/showfilter bar in Asset Management.
- Implementation of last modification users filters.
- Radio type.
Changed:
- Optimization of the mailing process.
- Adjustment of Attribute Receivers field to new version.
- Reorganization of Ticket Pattern Fields.
- Appearance of the pattern generation widget.
- Bringing the database, rabbit and reverse proxy out of the containers.
- Modify page layout.
Removed:
- Requirements from the queue field infilters.
Fixes:
- Re-closing of tickets.
- Deleting channels does not save.
- Fixing the ticket number patterna appearance
- No value for Text Area.
- Real number does not fully work in conditional.
- Error downloading customer information to ticket.
- Problem when adding filters in reports.
- Error deleting custom fields when used in Conditional attributes.
- Ticket error in relation on ticket view.
- Error loading tickets on dashboard (firefox).
- Disjointed ticket form - customer view.
- Bad look in Multigeo.
- Scroll outside the window.
- The new ticket created is read from the beginning.
- Error while starting authorization service.
- Ugly design in adding an email account.
- Blank fields in the Tickets -> Components snippet.
- Dashboard slider on the big screen.
- There is no Create button when creating a new asset.
- No queue spacing.
- Front sidebar error.
- Error reports in "Can View".
- White line on user profile.
Version 3.1.8
Fixes:
- Bug fix when entering user profile.
Version 3.1.7
Fixes:
- Fixed ability to add a mailbox - Gmail.
- Fixed pending reminder.
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