Added:
• New functionality: File Repository
• New functionality: Customer Portal
• New functionality: Merge Tickets in ticket details
• New custom field type "Existing," enabling data sharing with another field
• Closed date column in the dashboard
• My Tickets section on the sidebar
• Printing a single article from a ticket
• Transitioning from the RawRabbit library to EasyNetQ.
• Enhanced user profile signature management.
• Addition of logs during email retrieval
• Addition of Redis cache to the Mint application
• Active plugin module
• Addition of an "Active" checkbox to LDAP configuration
• Compression of bundled files with GULP for file download optimization
• Ability to send reports to any email address
• New Contracts section in Reports
• User anonymization capability
• New notifications for contracts
• Attachment preview feature in reports
• Elastic Search engine (option) in ticket search
• Reporting of other users' work time in Spent Time
• Possibility to remove dictionaries
• Ability to define password policies for users
Changed:
• Hiding surveys behind a feature flag
• Improved operation of settings in agency roles
• Survey service optimization
• Knowledge Base optimization
• Change in the appearance of the "New" button in the system
• Improvements in Reports
• Optimization of notification appearance on the agent and customer profiles
• Number of requests on ticket details has been reduced
• Improved button display in modals
• Migration of services to .net6
• Addition of identity providers to Feature Flag
Deleted:
• Removal of Internal Notes entries from exported PDF reports
• Removal of the Facebook Channel service
Bugfix:
• Inability to add recipients in notifications without adding an email channel
• Incorrect time zone in reports exported to .xls/.csv files
• Correction of minor typos in reports
• Translation improvements in Settings
• Blank data save notifications in custom fields
• Unable to establish relationships in contracts
• Incorrect substitution of services for customers
• Errors in time trigger automation
• Editing and saving changes in Document Templates creates a new entry
• Incorrect creation of relationships in assets
• Fixed file extension settings fields in admin Settings
• SLA Update time does not stop despite correct settings
• Minor typos in the admin role
• Lack of notifications about incorrect attachments added to assets
• Non-functioning clear button in the Hypertext field
• Incorrect loading of groups in ticket details
• Errors during custom field export
• "Search by" field in calendar on administration site
• Error in validating incorrect fields when creating a survey
• Error when deleting all attachments when creating a ticket
• Error in agent role export
• Few unhighlighted required fields in the admin profile
• Unable to delete notifications from the dashboard in some cases
• Adding an empty article in ticket details
• Profile completion indicator does not reach 100%
• "AlertDate" field does not work correctly in User and Companies
• Incorrect tab switching in queues
• Incorrectly working checkbox-type custom field in the pool
• Notifications - Missing Status snippet
• Visibility of Administrators and Agents tabs in Users by an Agent
• Improperly functioning Exclusions feature in the calendar
• Improved multichoice dictionaries with patterns
• Creating a contract takes you to the Edit contract screen after saving
• Bad appearance with a large number of attachments on ticket creation window
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