Mint Service Desk 3.3.2

Added:

• Ability to categorize and manage email groups within the user profile.
• Ability to create a Case in the Customer Portal as an additional tab (template) visible during ticket creation. Additionally, the range of snippets that can be used in this module has been expanded.
• Ability to fill in custom fields in a ticket with a bulk action (within the same ticket type).
• Addition of Notification Rules, allowing configuration of notifications for the Pending Autoclose status with a percentage-based time lapse for this status.
• Ability to assign any agent during ticket creation.
• Ability to set default templates in the user profile for ticket creation and ticket responses.
• Ability for agents to add additional values to dictionaries.
• Addition of scheduled report delivery.
• Addition of filters to widgets, similar to the dashboard.
• Adjusting scrollbar thickness in the user profile, allowing users to reduce table height to view more tickets on the dashboard.
• Ability to synchronize settings between two Mint Service Desk systems.
• Possibility to print/export a single article from a ticket.
• New Countdown custom field type that counts the time between two dates.
• The Maintenance process that archives email metadata in the database and deletes it at specified intervals.
• Two new roles that enable viewing and managing in Access Groups.
• The ability to paste multiple emails separated by semicolons into email fields when creating and editing tickets.
• New SQL query feature allowing direct querying of the database within the reports section.
• The ability to redirect notifications to another person during an agent's absence in the Profile section.
• Description to the button allowing discard draft in ticket details.
• The ability to mark a company as VIP and adding a dashboard filter related to this setting.

Changed:

• Standardization of the view and functionality of the Company and Client panel during ticket creation and in ticket details.
• Extension of date filtering on the dashboard to include hours.
• Ability to set allowed character lengths for text custom fields.
• Docking the bottom bar on the dashboard.
• Splitting the Dashboard Reset button into two separate buttons.
• Change the Save button to Save bar for the tab view in the ticket details.
• Extension in the Custom Field Value Changed -> Ticket Dynamic Fields change in Automation now allows the completion of the following attributes: text, text area, integer, real number, dictionary.
• Improving metadata synchronization between emails and tickets in Mint.
• Optimizing bulk actions for faster data processing.
• Extending mailing logs by adding scopes for better diagnostics of potential issues.
• Optimizing search functionality on the dashboard.
• Optimizing background colors for entered email addresses in dark mode themes.
• Change in the mechanism of marking messages as read to optimize the email fetching process.
• Adding and improving semaphore logic in Mint Service Desk for better performance.

Bugfix:

• Improving the appearance of data when exporting to CSV/XLSX files.
• Fixing email processing for emails with damaged HTML syntax.
• Fixing the closing date in reports (only date range option was available).
• Fixing the issue of not deactivating agents who have never logged in during the user deactivation action in Automation.
• Fixing the browser freezing issue caused by having too many extensions added in the Settings within the Admin panel.
• Removing several minor bugs in the Time Trigger section.
• Elimination of the need for an additional click in the Status section to display the Add button.
• Added prompt when attempting to delete Asset Definitions with existing assigned assets on that definition.
• Handling of the "No Type" scheduled action in Automation.
• Fixing disappearing statuses in the Status section when changing their order.
• Fixing the inability to assign company and client in some cases in Automation actions.
• Fixing the issue of incorrectly setting the order of fields in the ticket number format when modifying this setting.
• Fixing the visibility of the "pool" attribute in tickets if it was the only attribute present.
• Fixing the display of the dashboard if we had an attribute selected on it that was later deleted by the Admin.
• Fixing minor bugs in the Admin profile related to required fields not being marked as mandatory to fill in.
• Fixing the display of the list of agents available for selection in the time reporting section within ticket details.
• Fixing the logic for setting default signatures for a queue without it being previously selected when creating a ticket.