Mint Service Desk 3.3.2
3.3.2

Mint Service Desk 3.3.2

We are excited to announce the release of Mint Service Desk Enterprise 3.3.2. We are confident that our customers will be delighted with the new features and improvements, which are designed to enhance their daily operations and overall experience.

Added:

  • Ability to categorize and manage email groups within the user profile.
  • Ability to create a Case in the Customer Portal as an additional tab (template) visible during ticket creation. Additionally, the range of snippets that can be used in this module has been expanded.
  • Ability to fill in custom fields in a ticket with a bulk action (within the same ticket type).
  • Addition of Notification Rules, allowing configuration of notifications for the Pending Autoclose status with a percentage-based time lapse for this status.
  • Ability to assign any agent during ticket creation.
  • Ability to set default templates in the user profile for ticket creation and ticket responses.
  • Ability for agents to add additional values to dictionaries.
  • Addition of scheduled report delivery.
  • Addition of filters to widgets, similar to the dashboard.
  • Adjusting scrollbar thickness in the user profile, allowing users to reduce table height to view more tickets on the dashboard.
  • Ability to synchronize settings between two Mint Service Desk systems.
  • Possibility to print/export a single article from a ticket.
  • New Countdown custom field type that counts the time between two dates.
  • The Maintenance process that archives email metadata in the database and deletes it at specified intervals.
  • Two new roles that enable viewing and managing in Access Groups.
  • The ability to paste multiple emails separated by semicolons into email fields when creating and editing tickets.
  • New SQL query feature allowing direct querying of the database within the reports section.
  • The ability to redirect notifications to another person during an agent's absence in the Profile section.
  • Description to the button allowing discard draft in ticket details.
  • The ability to mark a company as VIP and adding a dashboard filter related to this setting.

Changed:

  • Standardization of the view and functionality of the Company and Client panel during ticket creation and in ticket details.
  • Extension of date filtering on the dashboard to include hours.
  • Ability to set allowed character lengths for text custom fields.
  • Docking the bottom bar on the dashboard.
  • Splitting the Dashboard Reset button into two separate buttons.
  • Change the Save button to Save bar for the tab view in the ticket details.
  • Extension in the Custom Field Value Changed -> Ticket Dynamic Fields change in Automation now allows the completion of the following attributes: text, text area, integer, real number, dictionary.
  • Improving metadata synchronization between emails and tickets in Mint.
  • Optimizing bulk actions for faster data processing.
  • Extending mailing logs by adding scopes for better diagnostics of potential issues.
  • Optimizing search functionality on the dashboard.
  • Optimizing background colors for entered email addresses in dark mode themes.
  • Change in the mechanism of marking messages as read to optimize the email fetching process.
  • Adding and improving semaphore logic in Mint Service Desk for better performance.

Bugfix:

  • Improving the appearance of data when exporting to CSV/XLSX files.
  • Fixing email processing for emails with damaged HTML syntax.
  • Fixing the closing date in reports (only date range option was available).
  • Fixing the issue of not deactivating agents who have never logged in during the user deactivation action in Automation.
  • Fixing the browser freezing issue caused by having too many extensions added in the Settings within the Admin panel.
  • Removing several minor bugs in the Time Trigger section.
  • Elimination of the need for an additional click in the Status section to display the Add button.
  • Added prompt when attempting to delete Asset Definitions with existing assigned assets on that definition.
  • Handling of the "No Type" scheduled action in Automation.
  • Fixing disappearing statuses in the Status section when changing their order.
  • Fixing the inability to assign company and client in some cases in Automation actions.
  • Fixing the issue of incorrectly setting the order of fields in the ticket number format when modifying this setting.
  • Fixing the visibility of the "pool" attribute in tickets if it was the only attribute present.
  • Fixing the display of the dashboard if we had an attribute selected on it that was later deleted by the Admin.
  • Fixing minor bugs in the Admin profile related to required fields not being marked as mandatory to fill in.
  • Fixing the display of the list of agents available for selection in the time reporting section within ticket details.
  • Fixing the logic for setting default signatures for a queue without it being previously selected when creating a ticket.