Mint Service Desk 3.3.4

🚀 New Features

• Approvals module – Allows designated decision-makers to approve tickets.
• Reports module expansion – Additional configuration options in the Admin settings.
• Email filter in Admin settings – Based on regular expressions (regex) for email reports.
• Import dictionary values and assets from CSV files.
• Multi-selection for queues and sub-queues in both Agent and Client dashboards.
• Resend email article option in case of delivery failure.
• Grouping and ungrouping notifications based on user preferences.
• Saving individual user settings on the dashboard, including selected columns.
• Expandable article field and message editor in ticket details.
• Option to move the article field and message editor to the right panel in ticket details.
• Modifications to user information now recorded in ticket history and article sections.
• New agent role restricting the ability to create users and companies when registering a ticket.
• New filters in access groups – Filter by users, companies, and groups.
• Automatic assignment of a predefined client role for users registering via the registration panel.
• Failed login attempt configuration – Set the maximum number of failed login attempts and lockout duration.
• Sort users by Active/Inactive status in the Users tab.
• New Ticket Integration module in the Admin panel.
• Grant permissions to all queues and ticket types simultaneously via the "Select All" option.
• Improved conditional fields functionality for custom fields grouped in a pool.
• Set a default theme for newly created users.
• Additional tooltips and system information in various sections.
• Improved announcement bar functionality – Now can be hidden after reading.
• Performance optimization of the LDAP module.
• Option to disable the ticket counter in filters on the dashboard to enhance performance.
• Added Category column in asset export files.
• Custom fields now included in the asset export file.

🔧 Improvements

• Dictionary value management update when editing dictionaries in the Admin panel.
• Enhanced inline attachment decoding in email processing.
• New report preview view in the Agent profile and optimized performance for large datasets.
• Survey module improvements – More flexible rating system (e.g., service quality) and an improved survey interface.
• SLA logic enhancements for ticket processing.
• Separated "Search…" functionality into a standalone control (previously under "Set column properties").
• Performance optimizations in ticketing and asset management areas.

🐞 Bug Fixes

• Incorrect regex in user editing from ticket details.
• Unable to reorder saved widgets.
• Report generation errors for empty values in custom fields.
• PDF printout missing data from the default group.
• Asset export to XLSX/CSV not saving records beyond 100.
• Refresh token expiration after 90 days.
• Healthcheck for RabbitMQ message consumption not displaying all data.
• Dictionary value restrictions not functioning in grouped fields.
• Custom field of type numscope not working in conditional attributes.
• User reports not displaying all users.
• Large knowledge base images being cropped.
• Fast input in text areas not saving properly.
• Dashboard ticket search based on dictionary values not working correctly.
• Reminder notifications not considering the ticket type filter.
• When adding regex to custom fields, only the first 10 entries were visible in the Admin panel.
• Attempting to save an empty regex caused an error.
• Customers unable to assign an asset in ticket details.
• Unable to create a ticket after an initial failed attempt via the customer portal.
• Data saving allowed in custom fields despite being set as read-only when edit permissions for custom fields were enabled.
• Incorrect display of relational choices on the dashboard for assets and tickets.

📢 Available now! Try out the new features and enhancements 🚀

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