Added
• Introduced the SOLR search engine to significantly improve ticket search performance and accuracy, including full-text phrase search across articles, images, and attachments in multiple file formats
• Added a new custom field type Table, allowing data to be displayed and organized in a structured, tabular layout
• Added a new custom field type Math Operation, enabling calculations based on Integer and Real Number custom fields
• Added a new custom field type Signature, allowing users to sign using a cursor or stylus
• Added an option to enable a Resolution Note for selected ticket types, required before closing a ticket
• Added the ability to block ticket closure when required custom fields are not completed
• Added Author and Favorites columns to the Reports list view, along with a “Show My Reports” option for quick filtering
• Added notifications and information in the article field of parent tickets when changes occur in related child tickets
• Introduced subscription management, allowing ticket subscriptions to be assigned on behalf of another user
• Introduced user role mapping – company roles can now be automatically assigned during user registration or after receiving the first email (based on email filters)
• Added a new event-based automation action that automatically creates tickets and inherits data and custom field values from the source ticket
• Added a new setting to hide ticket age information in ticket details
• Added a new setting to hide Time Tracker and SLA filters in the report creation view
• Added approval-related fields and filters to reports
• Added user phone number mapping from LDAP
• Added additional informational descriptions in various parts of the system
Changed
• Improved functionality of message templates, ticket response templates, and signatures
• Limited automatic application of default dictionary values to the ticket creation form only
• Improved the appearance of Relation Companies and Relation User (Agent) modals
• Improved date display in the Date Scope field when using the dark theme
• Enabled visibility of the assigned Agent in Assets within the Customer profile
• Updated the “email already in use” message for LDAP login
• Updated cache clearing behavior after assigning permissions to queues or ticket types, eliminating delays caused by cache refresh
• Updated ticket.user and ticket.customer notification filters so they no longer depend on ticket.company
• Changed Notices behavior – display mode cannot be modified after creation
• Increased the maximum number of characters allowed in the LDAP search filter field
• Updated the size of the Add Asset icon in ticket details
• Adjusted the positioning of the Notices modal to occupy less space
• Improved object display across the system for lower screen resolutions
Bug Fixes
• Fixed display of last login date and last failed login date in user reports
• Fixed an issue where an SLA calendar could be deleted while still in use
• Fixed occasional unresponsive tabs during ticket creation
• Fixed cropping of large images in tickets and articles exported to PDF
• Fixed incorrect display of large user lists in reports when using the Assignee filter
• Fixed intermittent error notifications when creating users as Admin
• Fixed validation issues for out-of-range values in required Real Number custom fields
• Fixed login issues caused by previously anonymized users with the same email address
• Fixed report visibility in schedule configuration when the report was created by another user and not shared
• Fixed visibility of extremely long report field values during editing
• Fixed ticket assignment via email filters when multiple filters matched the same conditions
• Fixed expansion issues for grouped ticket lists when changing screen resolution
• Fixed adding Assets during ticket creation when the form contained no data
• Fixed the ability to set default values on lower levels of multi-level dictionaries
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