Full Control Over AI in Your Organization
The built-in AI module speeds up your team’s work with intelligent summaries, suggested replies, and recommended next steps. Everything runs entirely on your own infrastructure – with no data sent outside your environment.
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Stay on Top of AI-Powered Support
With Mint Service Desk’s AI module, agents can analyze tickets faster using concise summaries, suggested replies, and automatic prompts for missing information.AI works in the background to support your team and reduce handling time – without compromising your security policies.
Smart Ticket Summaries
AI reduces ticket analysis from minutes to seconds. The system automatically generates summaries of long descriptions, message history, and attachments, giving agents full context instantly.
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Suggested Replies
The AI module suggests ready-to-use replies based on ticket content. Agents can send them instantly or adjust as needed, saving time and ensuring consistent communication.
Recommended Next Steps
AI recommends the most relevant next steps, such as requesting additional data, logs, photos, or configuration details. Less guessing, more clarity.
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Take it for the ride.
Try it free for 7 days!
Experience all the features of Mint Service Desk with our 7-day trial. See how easily you can streamline IT management in your company.
Need more information? Let’s talk business.
Our sales team is ready to assist! Learn more about how Mint Service Desk can support your business and find the perfect solution tailored to your needs.
Proudly partnering with our Clients
"Fast reaction upon issues."
What do you like best about Mint Service Desk?
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.
What do you dislike about Mint Service Desk?
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
What problems is Mint Service Desk solving and how is that benefiting you?
missing information in our systems, VPN conectivity problems, hardware issues, etc.
"Great System"
What do you like best about Mint Service Desk?
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
What do you dislike about Mint Service Desk?
Nothing! It was awsome, I really think is perfect for beginners.
What problems is Mint Service Desk solving and how is that benefiting you?
My work now is easier, we can organice and control everything!
Learn how we help our Clients.
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
Frequently Asked Questions
Find quick answers to the most common questions about Mint Service Desk. We've compiled a list of FAQs to help you better understand our features and services.
Does AI run in the cloud?
No. The AI module is available exclusively in the on-premise version.
Is my data sent to external services?
No. All processing happens entirely within your infrastructure.
Can I customize how AI works?
Yes. You can configure suggestion intensity and what content AI should analyze.
Does AI support all agents?
Yes. Every authorized agent can benefit from AI suggestions.
