Find quick answers to the most common questions about Mint Service Desk. We've compiled a list of FAQs to help you better understand our features and services.
Technically yes — but you'll be working around its limitations constantly. Although Freshdesk can be used to manage internal tickets, it does not integrate ITIL processes, nor asset, problem or change management. For basic password resets and simple requests, it works. For a mature IT operation with SLAs, CMDB, asset lifecycles, and change management — you need a purpose-built ITSM tool.
Freshservice is an ITSM and ESM solution for employee service delivery, while Freshdesk is a helpdesk ticketing system for customer service. They're two separate products from Freshworks at different price points. If you're evaluating Freshdesk for IT operations, Freshservice is a closer comparison — but Mint Service Desk offers more deployment flexibility and includes on-premise at a competitive price.
Yes — Mint Service Desk offers full on-premise deployment via Docker containers on all plans. Freshdesk is cloud-only with no on-premise option. For organizations in regulated sectors where data sovereignty is mandatory, Mint is one of the few ITSM platforms with a production-ready, fully supported on-prem deployment in 2026.
Yes — full Polish interface, documentation, and a Polish-speaking support team are included in all plans. Freshdesk has no Polish support team; support is handled through global queues in English.
Yes. Mint Service Desk supports Enterprise Service Management out of the box. Each department gets its own portal, SLA definitions, and workflow — all managed from a single platform.
