Find quick answers to the most common questions about Mint Service Desk. We've compiled a list of FAQs to help you better understand our features and services.
Technically yes, with significant workarounds. Zendesk isn't as specialized as dedicated ITSM platforms — it lacks native ITIL workflows, change management modules, and deep asset management out of the box. For basic internal ticketing it works. For mature IT operations with CMDB, asset lifecycle management, change approvals, and ITIL-aligned processes — you'll spend more time adapting Zendesk than actually managing IT.
No — Zendesk is a cloud-only platform with no on-premise option. Mint Service Desk offers full on-premise deployment via Docker containers on all plans. For organizations in regulated sectors (public administration, healthcare, finance) where data must remain on-premises, Mint is one of the few fully supported ITSM platforms with this capability in 2026.
Yes — Mint Service Desk offers full on-premise deployment via Docker containers on all plans. Freshdesk is cloud-only with no on-premise option. For organizations in regulated sectors where data sovereignty is mandatory, Mint is one of the few ITSM platforms with a production-ready, fully supported on-prem deployment in 2026.
Yes — full Polish interface, documentation, and a Polish-speaking support team are included in all plans. Freshdesk has no Polish support team; support is handled through global queues in English.
Yes. Mint Service Desk supports Enterprise Service Management out of the box. Each department gets its own portal, SLA definitions, and workflow — all managed from a single platform.
